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What is the first thing I should do when I’ve been involved in an auto accident?
Can York Road Automotive Service, Inc. assist with towing arrangements?
Do I need to schedule an appointment for an estimate?
Can York Road Automotive Service, Inc. assist with rental car arrangements?
Does York Road Automotive Service, Inc. accept claims from my insurance company?
What is involved in the typical repair process of a vehicle?
Does York Road Automotive Service, Inc. provide car detailing services?
What guarantee can I expect from York Road Automotive Service, Inc. for workmanship on my vehicle?


Q: What is the first thing I should do when I’ve been involved in an auto accident?

A: Report any accident that results in personal injury or vehicle damage. Then contact your insurance agent to place a claim and inform that you want York Road Automotive Service, Inc. to repair your vehicle. Next, call one of our courteous professionals at 440.582.2800 to assist with beginning the repair process. York Road Automotive Service, Inc. promises to make your experience as hassle free as possible.

Q: Can York Road Automotive Service, Inc. assist with towing arrangements?

A: Yes, York Road Automotive Service, Inc. can arrange for your car to be towed to our bodyshop as needed. Please call us during our regular office hours for assistance. If after hour towing is needed, please contact Center Towing at 440.238.5076.

Q: Do I need to schedule an appointment for an estimate?

A: No. York Road Automotive Service, Inc. offers free estimates with no appointment necessary. We welcome walk-ins during all of our regular business hours.

Q: Can York Road Automotive Service, Inc. assist with rental car arrangements?

A: Yes. At York Road Automotive Service, Inc. we are more than happy to help you arrange for rental car service. Local rental car companies will deliver your rental car to and pick up from our office at the time of your repair.

Q: Does York Road Automotive Service, Inc. accept claims from my insurance company?

A: Yes. York Road Automotive Service, Inc. welcomes claims from all insurance companies. We are also a direct repair facility for the following companies; Farmers, Erie, State Auto, CEI Fleet Services.

Q: What is involved in the typical repair process of a vehicle?

A: When your vehicle first arrives, our body men “teardown” the damaged areas of your vehicle to make sure all underlying damage is assessed. Parts are ordered and the structure and body of the vehicle are repaired. Next, your vehicle moves to our paint area for refinish work. When this process is complete it heads back to the body shop for final reassembly. Our detail department then takes over and cleans your vehicle of any repair dust and debris. Lastly, your vehicle is carefully inspected to insure a complete repair.

Q: Does York Road Automotive Service, Inc. provide car detailing services?

A: Yes, the experts at York Road Automotive Service, Inc. will custom clean your vehicle to make it like new again. Please see the “Specials” section for information on our detail cleaning packages.

Q: What guarantee can I expect from York Road Automotive Service, Inc. for workmanship on my vehicle?

A: York Road Automotive Service, Inc. guarantees customer satisfaction by providing the finest quality collision repair service available. We strive to complete your vehicle in a timely manner as well as offer a warranty on all body and refinish work for as long as you own your vehicle.